User Friendly

We know that many customers aren't computer savvy, especially when it comes to jargon used every day in the technology world. When you contact PC Medics with a problem, we do our best to describe what is causing the problem, as well as the necessary steps to fixing the problem in terms you don't need a degree in some unpronounceable field to understand, though sometimes jargon is the only way to explain a problem fully.

Repairs

Repairing a computer can be a rigorous task if the problem at hand doesn't present itself regularly, though most problems that are encountered can be fixed within a couple hours. The extent of repairs needed to a computer may not be fully diagnosed upon our initial testing, as more intricate problems may be lurking in the background. If we run into a situation where a more complicated problem arises that will cause our work time to go beyond one hour, we will stop at the end of the first hour of work, contact you, and explain the situation and the estimated repair time.

Virus, Spyware and Malware Removal

Usually when someone hears these terms, especially if they're being directed towards their personal computer, they tend to feel a bit antsy and worried about their personal and pertinent data stored on their machine. Though this concern should be raised, the most common viruses aren't out to steal your data.

• Virus - ​A virus is a program written to enter your computer and damage/alter your system files or even personal data. Viruses can enter your computer as an attachment from emails, insecure video feeds, or they can tag along with files you download from the internet.
• Malware - Malware is short for malicious software, and has become the most prominent form of viruses. Malware is designed to cause damage to a stand alone computer. The most common form of Malware are viruses that disguise themselves as an Anti-Virus program. These programs run a fake virus scan, report to the user that their machine is infected, and tell you that you need to upgrade to the paid version of the program to remove the viruses. Do not fall prey to these scams! If you're not sure what Anti-Virus program you have on your machine, and you're receiving a popup telling you that you have infections, check the name of the popup against this list of the most common legitimate Anti-Virus programs:

• ​Avira AntiVir
• ESET's NOD32​
• Kaspersky​
• Norton​
• Avast​
• ​VIPRE
• AVG​
• BitDefender​
• Microsoft Security Essentials​
• Panda​
• Malware Bytes (Note: The free version of Malware Bytes is not an Anti-Virus. It is only a virus removal tool.)​
• Comodo Antivirus​
• Trend Micro​
• Immunet Protect​

• ​Spyware - Spyware is a type of virus that is installed with or without your permission on your computer to collect information about users, their browsing habits and everything that you do without your acknowledgement of it, and sends the data to a remote user or server. Usually spyware doesn't go searching for your bank statements or other personal data. The data spyware collects is normally used to target popups that may interest you, in hopes that you buy something.

Removing these viruses can take anywhere between 1 hour, to the upwards of 6 hours, depending on how advanced the virus is, how well it is hiding on your machine, and how much damage it's caused to your operating system, if any.

Custom Built Systems

Whether you're needing a custom built server for your business, a high powered gaming computer​, or the off chance that you've acquired secret government documents pertaining to Area 51 and you need a computer with a zip drive, DOS based and gigabit networking, we've got you covered. If you're not sure exactly what you need for the computer of your dreams, our experienced technicians can put together a list of parts that meet your requirements, then go over the list with you to ensure you're getting the exact computer you want.

Apple Products

Though the parts inside Apple products aren't alien technology, getting new replacement parts requires specific licensing from Apple. This is why they have Apple stores all over the country, as those stores are usually owned by Apple and have a direct line to Apple parts. We DO provide support for Apple products, but it is strictly software based. If the problem you're experiencing ends up being a hardware issue, we cannot replace the hardware parts as we do not have access to acquiring the parts new. Used parts can be found, but may not be reliable.

Available 24/7

We understand that some problems just cannot wait until convenient hours. If your business' server goes down at 2am, you've got a very important deadline the following morning, or any other dire need to have your computer back up and running before daybreak, we can help. There are no added fees for late night shifts, though we do ask that if the problem can wait until day break and isn't an emergency, please call in the morning.​

We Make House Calls!

As aforementioned, we make house calls. House calls have many benefits for both the customer, as well as for our sake. There are many cables and adapters plugged into your computer, and unplugging them all to bring the machine into our store may not be the best idea, especially if you're not sure where to plug the cords back into once you bring your machine home. House calls also allow us to guarantee that we can fully solve your problem. If your laptop is no longer able to connect to the internet, the problem may be caused by something other than your computer, such as a modem, router, network signal or even a problem that your internet service provider is experiencing. When in doubt, we'll come out!

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